Return Policy

1. Payment and Product Inspection at Delivery

The customer must pay the full price of the product to the Delivery Man at the time of delivery. After making the payment, the customer should carefully inspect the product in the presence of the Delivery Man before completing the delivery.

Customers are encouraged to check the product condition, quantity, size, color, model, packaging, accessories, and other relevant details before accepting the product.

2. Report Problems While the Delivery Man Is Present

If the customer finds any visible damage, defect, wrong product, missing item, incorrect quantity, or any other obvious problem, the customer should keep the Delivery Man present and contact our Help Center immediately.

Customers should report any problem that can reasonably be identified at the time of delivery before the Delivery Man leaves.

3. Help Center Verification at the Time of Delivery

If a product problem is identified during delivery, the customer should contact our Help Center while the Delivery Man is still present.

If necessary, the customer may request the Delivery Man to speak directly with our Help Center or Customer Support team so that the problem can be explained and verified immediately.

4. Problems Discovered After Receiving the Product

Some problems may not be visible during delivery and may only become apparent after the customer opens, inspects, or uses the product.

If such a problem is discovered after receiving the product, the customer must contact our Help Center within 3 days from the date the product was received.

5. How to Contact Us for a Return

Customers do not have a separate Return Request system or Return Request page. If a customer believes that a product is eligible for return, the customer must contact our Help Center or Customer Support and clearly explain the problem and reason for the return.

6. Return Verification

All return cases are subject to verification by our Help Center or Customer Support team. We may review the order details, product information, reported issue, delivery information, and other relevant details before making a decision.

Depending on the situation, we may request photographs, videos, or additional information to verify the reported problem.

7. Situations Where a Return May Be Accepted

A return may be considered where the wrong product was delivered, the product is damaged or defective, an important item is missing, the product is significantly different from the ordered product, or another verified issue covered by our return conditions is identified.

Final return eligibility will be determined by our Help Center or Customer Support team after reviewing and verifying the specific case.

8. Condition of the Product for Return

If a return is approved, the product should generally be returned in its original condition, together with its original packaging, accessories, manuals, tags, and other included items, where applicable.

Customers should not unnecessarily damage, alter, misuse, or modify the product after receiving it if they intend to report a return-related issue.

9. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, condition, hygiene requirements, customization, or other applicable restrictions.

A return may also be refused if the product has been damaged, misused, altered, or significantly changed due to the customer's actions.

10. Return Collection and Shipping

If a return is approved, our Help Center or Customer Support team will provide the customer with the necessary instructions for returning the product.

Depending on the reason for the return and the applicable conditions, return-related delivery or shipping costs may be handled differently.

11. Inspection After the Return

After receiving a returned product, we may inspect the product and verify the reported issue. The final decision regarding the return will be based on the verification results and applicable return conditions.

12. Return and Refund Are Separate Matters

Approval of a return does not automatically mean that the refund has already been completed.

Return approval and refund processing are separate steps and may depend on product verification, order status, payment method, and applicable refund conditions.

13. Returns for Orders Using Seller Coupons

If an order was placed using a Seller Coupon and the order is subsequently returned, cancelled, or becomes otherwise ineligible, the related seller commission may be cancelled or reversed.

Coupon benefits may also be adjusted or cancelled according to the applicable coupon terms.

14. Effect of Returns on Seller Commission

Seller commission is subject to the platform's applicable commission rules. If an eligible order is returned or cancelled after commission has been credited to the seller's wallet, the related commission may be reversed.

If the commission has not yet been withdrawn, the credited amount may be reversed from the seller's wallet according to the applicable commission rules.

15. Return Abuse Is Not Allowed

Customers must not misuse the return facility or provide false, misleading, or fraudulent information to obtain an unauthorized return or refund.

Repeated, suspicious, or fraudulent return activity may be reviewed and may result in appropriate action or account restrictions.

16. Three-Day Reporting Period

Any product issue discovered after delivery must generally be reported to our Help Center within 3 days from the date the product was received.

After this period has expired, the product will generally not be eligible for return unless an exceptional circumstance is approved by the platform.

17. Customer Responsibilities

Customers are responsible for paying the product price to the Delivery Man, carefully inspecting the product at delivery, reporting visible problems while the Delivery Man is present, contacting the Help Center within the applicable time period, and providing accurate information about any reported problem.

Customers are also expected to cooperate with the verification process and provide photographs, videos, order details, or other relevant information when requested.

18. Platform's Rights

We reserve the right to verify reported product issues, request photographs or videos, communicate with the customer and Delivery Man, approve or reject returns, inspect returned products, and take appropriate action against fraudulent or abusive return activity.

We may also consider exceptional circumstances on a case-by-case basis.

19. Help Center and Customer Support

Our Help Center and Customer Support team are available to assist customers with product-related problems and return-related concerns.

If a problem is identified during delivery, customers should contact the Help Center while the Delivery Man is present. If necessary, the Delivery Man may speak directly with our Help Center or Customer Support team to help explain and verify the reported issue.

If a problem is discovered after receiving the product, customers should contact the Help Center within 3 days.

20. Changes to This Return Policy

We may update or modify this Return Policy from time to time to reflect changes in our services, products, business practices, or applicable requirements.

Any updated version of this policy will be published through the appropriate section of our platform.

21. Acceptance of This Return Policy

By placing an order, making payment, and accepting delivery of a product, the customer acknowledges and agrees to follow this Return Policy, including the applicable payment, product inspection, problem reporting, verification, return, and refund conditions.